Why Asia's Payment Layer Can't Keep Pace With AI

AI is accelerating purchase decisions, but payment gaps are killing conversions. CMOs must strengthen transaction infrastructure now to capitalize on agentic commerce.

RingCentral Wins Dual Metrigy Awards for Contact Center Leadership

RingCentral is the only vendor to win Metrigy's top awards in both CCaaS and WEM for 2026, backed by 1,437 enterprise customer insights.

How Smartwatch Data Became a Mother's Day Campaign Strategy

Titan Smart's Mother's Day campaign reveals invisible health struggles through wearable data rather than claiming benefits. How health data is becoming a brand storytelling tool.

Klaviyo Brings Live Marketing Data Into Claude's Interface

Klaviyo's Claude integration removes manual work, letting APAC marketers access live campaign data and segment performance directly within Claude's workspace.

McCann Singapore Appoints Gonzalo Olivera as CEO After 25-Year Leadership Tenure Ends

Gonzalo Olivera takes the McCann Singapore CEO role after Paul Soon's 25-year tenure. The succession signals a broader shift toward internal promotion across Asia-Pacific agencies.

Why Global Agencies Are Consolidating Growth Leadership

Ogilvy appoints Kelsey Murray as Global Head of Growth across five agency brands. The move signals unified leadership will win more business than agencies competing independently.

Indonesia's Trust Score Masks a Deeper Workplace Crisis

Indonesia's 73 Trust Index masks a deeper crisis: 43% of workers would switch departments rather than report to managers with different values. Employers hold trust but only within echo chambers.

Revelir AI Launches Claude-Powered Platform to Analyze Every Customer Support Ticket

Revelir AI's Insights platform uses Claude AI to analyze 100% of customer support tickets at scale. Now deployed at Xendit and Tiket.com across Southeast Asia.

Why Platform Scaling Requires Data Infrastructure Before AI

Weverse deployed Google Cloud AI to support 245 countries' fan inquiries. But the real lesson for APAC leaders: build data infrastructure before bolting on AI. Here's why the sequencing matters.

The Skills Gap, Not the People Gap: What Singapore's Tech Hiring Reveals

95% of Singapore employers struggle to fill tech roles. The real problem isn't a talent shortage—it's a skills gap widening as AI adoption accelerates.

Asia's Communications Leadership Gap Spawns New Executive Service

Asia's organizations lack strategic communications leadership. New fractional CCO services now fill the gap, offering senior-level guidance without full-time costs.

Why Elite PR Networks Are Outpacing Holding Company Consolidation

Global reputation networks are growing faster than traditional agencies. RAI's expansion into South Korea marks a strategic shift toward specialist boutiques over holding company brands.